How long will it take to receive my refund?

On average, you can expect a response to your claim within 5-7 business days. However, there are instances where this may take longer such as:

  • If you need a member of our customer service team to verify your hose as a Teknor Apex brand hose
  • If required information is missing, unclear, or needs further examination
  • During peak seasons or other high-volume periods

Once your claim is approved, you should receive your digital merchandise refund. 

Our customer service team strives to review claims and issue reimbursements as quickly as possible. To check on the status of your claim, please call 800-289-6786 or send an email to